The emergence, for Amazon.com, of new competitors in the sphere of online shopping illustrates what disadvantage posed by the use of information systems...
Blockbuster's implementation of online movie rental is an example of using information technology to enhance which part of the value chain?
Blockbuster's implementation of online movie rental is an example of using information technology to enhance which part of the value chain?
a. Inbound...
Which competitive force best categorizes the threat Netflix posed to Blockbuster?
Which competitive force best categorizes the threat Netflix posed to Blockbuster?
a. Rivalry among traditional competitors
b. Threat of new market...
Blockbuster's move to include online movie rental as a part of its services illustrates the use of information systems for:
Blockbuster's move to include online movie rental as a part of its services illustrates the use of information systems for:
a. competitive advantage.
b....
According to Leavitt's model of organizational resistance, the four components that must be changed in an organization in order to successfully implement a new information system are:
According to Leavitt's model of organizational resistance, the four components that must be changed in an organization in order to successfully implement...
A virtual company:
A virtual company:
a. uses the capabilities of other companies without being physically tied to those companies.
b. uses Internet technology to maintain...
In network economics, the value of a commercial software vendor's software products:
In network economics, the value of a commercial software vendor's software products:
a. increases as more people use them.
b. decreases as more...
Network economics:
Network economics:
a. applies the law of diminishing returns to communities of users.
b. applies traditional economics to networked users.
c. sees...
The more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output. This is referred to as:
The more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce...
An example of synergy in business is:
An example of synergy in business is:
a. Amazon's use of the Internet to sell books.
b. JP Morgan Chase's merger with Bank One Corporation, which...
An information system can enhance core competencies by:
An information system can enhance core competencies by:
a. providing better reporting facilities.
b. creating educational opportunities for management.
c....
When the output of some units can be used as inputs to other units, or if two organizations pool markets and expertise that result in lower costs and generate profits it is often referred to as creating:
When the output of some units can be used as inputs to other units, or if two organizations pool markets and expertise that result in lower costs and...
How are information systems used at the industry level to achieve strategic advantage?
How are information systems used at the industry level to achieve strategic advantage?
a. Building industry-wide, IT-supported consortia and symposia
b....
A collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively is called a(n):
A collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively...
The most successful solutions or methods for achieving a business objective are called:
The most successful solutions or methods for achieving a business objective are called:
a. value activities.
b. best processes.
c. core competencies.
d....
Benchmarking:
Benchmarking:
a. compares the efficiency and effectiveness of your business processes against strict standards.
b. allows industry participants to...
The secondary activities of a firm include:
The secondary activities of a firm include:
a. inbound logistics, technology, outbound logistics, sales and marketing, and service.
b. inbound logistics,...
The primary activities of a firm include:
The primary activities of a firm include:
a. inbound logistics, operations, outbound logistics, sales and marketing, and service.
b. inbound logistics,...
The value chain model:
The value chain model:
a. categorizes five related advantages for adding value to a firm's products or services.
b. sees the supply chain as the primary...
The Internet raises the bargaining power of customers by:
The Internet raises the bargaining power of customers by:
a. creating new opportunities for building loyal customer bases.
b. making more products...
Internet technology:
Internet technology:
a. makes it easy for rivals to compete on price alone.
b. imposes a significant cost of entry, due to infrastructure requirements.
c....
To what competitive force did the printed encyclopedia industry succumb?
To what competitive force did the printed encyclopedia industry succumb?
a. Positioning and rivalry among competitors
b. Low cost of entry
c. Substitute...
Which industries did the first wave of e-commerce transform?
Which industries did the first wave of e-commerce transform?
a. Air travel, books, bill payments
b. Air travel, books, music
c. Real estate, air travel,...
Which of the four generic strategies to combat competitive forces did 7-Eleven implement?
Which of the four generic strategies to combat competitive forces did 7-Eleven implement?
a. Low cost leadership
b. Focus on market niche
c. Customer...
Which competitive force did 7-Eleven determine as being its primary disadvantage, based on your reading of the chapter case?
Which competitive force did 7-Eleven determine as being its primary disadvantage, based on your reading of the chapter case?
a. Traditional competitors
b....
Which competitive force did 7-Eleven determine as being its primary disadvantage, based on your reading of the chapter case?
Which competitive force did 7-Eleven determine as being its primary disadvantage, based on your reading of the chapter case?
a. Traditional competitors
b....
Hilton Hotels' use of customer information software to identify the most profitable customers to direct services to is an example of using information systems to:
Hilton Hotels' use of customer information software to identify the most profitable customers to direct services to is an example of using information...
An information system can enable a company to focus on a market niche through:
An information system can enable a company to focus on a market niche through:
a. complex trend forecasting.
b. tailoring products to the client.
c....
_____is the ability to offer individually tailored products or services using the same production resources as bulk production.
_____is the ability to offer individually tailored products or services using the same production resources as bulk production.
a. Mass customization
b....
When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a:
When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a:
a. product differentiation...
Wal-Mart's continuous replenishment system allows it to:
Wal-Mart's continuous replenishment system allows it to:
a. provide mass customization.
b. provide an efficient customer response system.
c. strengthen...
A firm can exercise greater control over its suppliers by having:
A firm can exercise greater control over its suppliers by having:
a. more suppliers.
b. fewer suppliers.
c. global suppliers.
d. local suppliers.
Answer:...
Which of the following industries has a low barrier to entry?
Which of the following industries has a low barrier to entry?
a. Automotive
b. Computer chip
c. Restaurant
d. Airline
Answer: ...
A manufacturer of deep-sea oil rigs may be least concerned about this marketplace force.
A manufacturer of deep-sea oil rigs may be least concerned about this marketplace force.
a. Product differentiation
b. Traditional competitors
c....
A substitute product of most concern for a cable TV distributor is:
A substitute product of most concern for a cable TV distributor is:
a. satellite TV.
b. broadcast TV.
c. satellite radio.
d. Internet.
Answer:...
Which of the following is not one of the competitive forces?
Which of the following is not one of the competitive forces?
a. Suppliers
b. Other competitors
c. External environment
d. Customers
Answer:...
The ______ model is used to describe the interaction of external forces that affect an organization's strategy and ability to compete.
The ______ model is used to describe the interaction of external forces that affect an organization's strategy and ability to compete.
a. network...
You are consulting for a beverage distributor who is interested in determining the benefits it could achieve from implementing new information systems. What will you advise as the first step?
You are consulting for a beverage distributor who is interested in determining the benefits it could achieve from implementing new information systems....
An organization is:
An organization is:
a. a stable, formal social structure that takes resources from the environment and processes them to produce outputs.
b. a formal,...
The four major types of competitive strategy are:
The four major types of competitive strategy are:
a. low-cost leadership; substitute products and services; customers; and suppliers.
b. low-cost...
Amazon's use of the Internet as a platform to sell books illustrates a tactical use of information services for:
Amazon's use of the Internet as a platform to sell books illustrates a tactical use of information services for:
a. low-cost leadership.
b. product...
According to agency theory, the firm is viewed as a(n):
According to agency theory, the firm is viewed as a(n):
a. unified, profit-maximizing entity.
b. task force organization that must respond to rapidly...
The costs incurred when a firm buys on the marketplace what it cannot make itself are referred to as:
The costs incurred when a firm buys on the marketplace what it cannot make itself are referred to as:
a. switching costs.
b. transaction costs.
c....
Mintzberg's classification of organizational structure categorizes the knowledge-based organization where goods and services depend on the expertise and knowledge of professionals as a(n):
Mintzberg's classification of organizational structure categorizes the knowledge-based organization where goods and services depend on the expertise...
Business processes are collections of:
Business processes are collections of:
a. informal practices and behaviors.
b. formalized and documented practices.
c. routines.
d. rights and privileges.
Answer:...
According to the __________ definition of organizations, an organization is seen as a means by which primary production factors are transformed into outputs consumed by the environment.
According to the __________ definition of organizations, an organization is seen as a means by which primary production factors are transformed into...
How does the technical view of organizations fall short of understanding the full impacts of information systems in a firm?
How does the technical view of organizations fall short of understanding the full impacts of information systems in a firm?
a. It sees information...
What strategy to counter competitive forces does US Airways emphasize in the case study for this chapter?
What strategy to counter competitive forces does US Airways emphasize in the case study for this chapter?
a. Focus on market niche
b. Customer intimacy
c....
What competitive force was the most dominant in preventing US Airways from success, as discussed in the chapter case?
What competitive force was the most dominant in preventing US Airways from success, as discussed in the chapter case?
a. Traditional competitors
b....
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