Which of the following types of organizing the information systems function would you be most likely to find in a small company with 50 employees?

Which of the following types of organizing the information systems function would you be most likely to find in a small company with 50 employees?

a. As departments within each functional area
b. As a separate, centralized department
c. Represented within each major division of the company
d. None of the above

Answer: D

Which of the following types of organizing the information systems function would you be most likely to find in a very large, multinational corporation?

Which of the following types of organizing the information systems function would you be most likely to find in a very large, multinational corporation?

a. As departments within each functional area
b. As a separate, centralized department
c. Represented within each major division of the company
d. None of the above

Answer: C

You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?

You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?

a. Extranet, to enable quick collaboration over the Internet , minimize the time spent communicating with the client, and minimize the amount of paperwork needed
b. CRM, to maintain easily accessible customer records to minimize the time spent looking for client data
c. KMS, for minimizing redundant work on similar clients
d. Marketing system, for improving sales levels

Answer: A

You have been hired by a non-profit agency to implement a system to handle their donations. Event fundraisers need to be able to quickly access a donor's information and history. The marketing department needs to be able to create customized mailing lists, in order to send different messages to different types of donors. What system(s) will best meet these needs?

You have been hired by a non-profit agency to implement a system to handle their donations. Event fundraisers need to be able to quickly access a donor's information and history. The marketing department needs to be able to create customized mailing lists, in order to send different messages to different types of donors. What system(s) will best meet these needs?

a. TPS
b. TPS with DSS capabilities
c. TPS with MIS capabilities
d. TPS with ESS capabilities

Answer: B

You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their client's constantly updating branding and style guides, which include multiple image files and text documents, to all of their branches. What system will best serve these needs?

You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their client's constantly updating branding and style guides, which include multiple image files and text documents, to all of their branches. What system will best serve these needs?

a. An intranet with KMS capabilities
b. An extranet with KMS capabilities
c. A TPS with KMS capabilities
d. A sales and marketing information system

Answer: B

You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?

You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?

a. CRM
b. Enterprise system
c. Extranet
d. Intranet

Answer: C

What is the most important benefit of an enterprise application?

What is the most important benefit of an enterprise application?

a. Enabling speed of communicating
b. Enabling business functions and departments to share information
c. Enabling a company to work collaboratively with customers and suppliers
d. Enabling cost-effective, e-business processes

Answer: B

The advantage of a having a centralized information services department, which operates as a separate department similar to other departments is:

The advantage of a having a centralized information services department, which operates as a separate department similar to other departments is:

a. that this is more likely to produce more compatible systems and more coherent long-term systems development plans.
b. that this lowers costs of technology purchases.
c. that systems are built that directly address that function's business needs.
d. that systems are built that can function independently and more efficiently.

Answer: A

A __________ is a senior manager who oversees the use of IT in the firm.

A __________ is a senior manager who oversees the use of IT in the firm.

a. CEO
b. CFO
c. CIO
d. CTO

Answer: C

The principal liaison between the information systems groups and the rest of the organization is a(n):

The principal liaison between the information systems groups and the rest of the organization is a(n):

a. programmer.
b. information systems manager.
c. systems analyst.
d. CTO.

Answer: C

The use of digital technology and the Internet to execute the major business processes in the enterprise is called:

The use of digital technology and the Internet to execute the major business processes in the enterprise is called:

a. e-commerce.
b. e-business.
c. enterprise applications.
d. MIS.

Answer: B

Buying or selling goods over the Internet is called:

Buying or selling goods over the Internet is called:

a. e-commerce.
b. e-business.
c. an intranet.
d. an extranet.

Answer: A

What type of information system is an intranet most easily adapted to:

What type of information system is an intranet most easily adapted to:

a. CRM.
b. MIS.
c. TPS.
d. KMS.

Answer: D

Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making?

Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making?

a. TPS
b. Extranets
c. KMS
d. CRM

Answer: C

Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?

Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?

a. ESS
b. TPS
c. MIS
d. DSS

Answer: C

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

a. ESS
b. TPS
c. MIS
d. DSS

Answer: B

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

a. ESS
b. TPS
c. MIS
d. DSS

Answer: D

Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?

Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?

a. ESS
b. TPS
c. MIS
d. DSS

Answer: A

__________ uses a set of integrated applications to address all aspects of the customer relationship.

__________ uses a set of integrated applications to address all aspects of the customer relationship.

a. CRM
b. MIS
c. CLE
d. CLU

Answer: A

__________ is the process that integrates supplier, manufacturer, distributor, and customer logistics processes.

__________ is the process that integrates supplier, manufacturer, distributor, and customer logistics processes.

a. Collaborative distribution
b. Supply-chain management
c. Reverse logistics
d. Enterprise planning

Answer: B

A(n) _______________________ collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.

A(n) _______________________ collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.

a. transaction system
b. enterprise system
c. automatic reporting system
d. management information system

Answer: B

These systems are designed to support organization-wide process coordination and integration.

These systems are designed to support organization-wide process coordination and integration.

a. Decision-support systems
b. Management information systems
c. CRM
d. Enterprise applications

Answer: D

These systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content:

These systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content:

a. transaction processing systems.
b. executive support systems.
c. management information systems.
d. decision-support systems

Answer: B

ESS are specifically designed to serve this level of the organization:

ESS are specifically designed to serve this level of the organization:

a. operational.
b. end-user.
c. middle management.
d. senior management.

Answer: D

Decision-support systems are often referred to as:

Decision-support systems are often referred to as:

a. business information systems.
b. business intelligence systems.
c. business analysis systems.
d. business modeling systems.

Answer: B

Concur Expense Service software, described in the Interactive Session: Management as software that automates the travel and entertainment expense-reporting process, would be classified as a(n):

Concur Expense Service software, described in the Interactive Session: Management as software that automates the travel and entertainment expense-reporting process, would be classified as a(n):

a. ESS.
b. DSS.
c. finance and accounting system.
d. human resources system.

Answer: D

Many hospitals are described in the BioSense case study as being reluctant to implement BioSense. The organizational challenges that dissuade some hospitals from using the BioSense program include:

Many hospitals are described in the BioSense case study as being reluctant to implement BioSense. The organizational challenges that dissuade some hospitals from using the BioSense program include:

a. the incompatibility of the hospital's information systems to the BioSense system.
b. the costs of standardizing information.
c. concerns regarding responsibility for managing a pandemic.
d. all of the above.

Answer: C

BioSense, the application developed by the CDC to report on disease trends, would be best classified as a(n):

BioSense, the application developed by the CDC to report on disease trends, would be best classified as a(n):

a. management information system.
b. transaction processing system.
c. decision-support system.
d. executive-support system.

Answer: A

Executive support systems are information systems that support the:

Executive support systems are information systems that support the:

a. long-range planning activities of senior management.
b. knowledge and data workers in an organization.
c. decision-making and administrative activities of middle managers.
d. day-to-day processes of production

Answer: A

These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance:

These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance:

a. management information systems.
b. transaction processing systems.
c. decision-support systems.
d. knowledge management systems.

Answer: C

Decisions that are unique, rapidly changing, and not easily specified in advance are best suited to this type of system:

Decisions that are unique, rapidly changing, and not easily specified in advance are best suited to this type of system:

a. management.
b. transaction processing.
c. executive support.
d. decision-support.

Answer: D

These systems are typically a major source of data for other systems:

These systems are typically a major source of data for other systems:

a. transaction processing systems.
b. management information systems.
c. executive support systems.
d. decision-support systems.

Answer: A

As discussed in the chapter case on Tupperware, what major change precipitated Tupperware's need to implement a new information systems strategy?

As discussed in the chapter case on Tupperware, what major change precipitated Tupperware's need to implement a new information systems strategy?

a. Move into overseas operations
b. Merger
c. Business model change
d. Change in suppliers

Answer: C

To monitor the status of internal operations and the firm's relations with the external environment, managers need _________ systems.

To monitor the status of internal operations and the firm's relations with the external environment, managers need _________ systems.

a. decision-support
b. knowledge
c. transaction processing
d. management information

Answer: C

The term "management information systems" designates a specific category of information systems serving:

The term "management information systems" designates a specific category of information systems serving:

a. integrated data processing throughout the firm.
b. transaction process reporting.
c. employees with online access to historical records.
d. middle management functions.

Answer: D

A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of:

A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of: 

a. knowledge management systems.
b. transaction processing systems.
c. executive-support systems.
d. management information systems.

Answer: D

The total elapsed time, from the beginning of a business process to the end of the process, is called:

The total elapsed time, from the beginning of a business process to the end of the process, is called:

a. completion time.
b. requisition-to-pay.
c. fulfillment.
d. cycle time.

Answer: D

A finance and accounting information system aids operational management with:

A finance and accounting information system aids operational management with:

a. establishing long term investment goals.
b. profit planning.
c. accounts receivable.
d. budgeting.

Answer: C

Compensation analysis is an example of:

Compensation analysis is an example of:

a. finance and accounting information systems.
b. enterprise application information systems.
c. human resources information systems.
d. sales and marketing information systems.

Answer: C

Budgeting is typically a feature of an information system serving:

Budgeting is typically a feature of an information system serving:

a. operational management.
b. sales and marketing.
c. senior management.
d. middle management.

Answer: D

Senior management uses finance and accounting information systems to:

Senior management uses finance and accounting information systems to:

a. plan long-term profits.
b. decide where to locate new facilities.
c. forecast sales trends.
d. control the firms' financial resources.

Answer: A

Equipment scheduling and facilities maintenance are functions of:

Equipment scheduling and facilities maintenance are functions of:

a. finance and accounting systems.
b. human resources systems.
c. manufacturing and production systems.
d. sales and marketing systems.

Answer: C

A sales and marketing information system aids middle management employees in:

A sales and marketing information system aids middle management employees in:

a. tracking sales.
b. planning new products and services.
c. analyzing sales performance.
d. preparing sales forecasts.

Answer: C

A sales and marketing information system aids operational management in:

A sales and marketing information system aids operational management in:

a. tracking sales.
b. planning new products and services.
c. analyzing sales performance.
d. preparing sales forecasts.

Answer: A

Pricing analysis is an example of:

Pricing analysis is an example of:

a. a sales and marketing information system serving senior management.
b. a sales and marketing information system serving middle management.
c. a finance and accounting information system serving senior management.
d. a finance and accounting information system serving middle management

Answer: B

Market research is an activity associated with the:

Market research is an activity associated with the: 

a. finance and accounting function.
b. human resources function.
c. manufacturing and production function.
d. sales and marketing function.

Answer: D

Promoting the organization's products or services is a responsibility of the:

Promoting the organization's products or services is a responsibility of the:

a. finance and accounting function.
b. human resources function.
c. manufacturing and production function.
d. sales and marketing function.

Answer: D

Which of the following is a cross-functional business process?

Which of the following is a cross-functional business process?

a. Hiring an employee
b. Identifying a customer
c. Fulfilling a customer order
d. Creating an invoice

Answer: C

How would you best categorize the types of systems Kia implemented in their defect early warning system?

How would you best categorize the types of systems Kia implemented in their defect early warning system?

a. A TPS to store basic data about vehicles, parts, sales, and warranties, and an MIS to create reports on the data
b. A TPS to store basic data about vehicles, parts, sales, and warranties, and a DSS for high-level analysis and forecasts
c. An MIS to create reports from existing TPSs and a DSS for high-level analysis and forecasts
d. A production and manufacturing system to record basic data about faulty parts and a DSS for high-level analysis and forecasts

Answer: C

Kia's difficulties in getting a complete picture of defects in their cars illustrates:

Kia's difficulties in getting a complete picture of defects in their cars illustrates:

a. the difficulties in creating accurate tracking systems.
b. the challenges posed by having multiple information systems that are not linked.
c. the difficulties in complying with government regulations.
d. the compromises made in drawing accurate reports from poorly planned information systems.




Answer: B