Which of the following types of organizing the information systems function would you be most likely to find in a small company with 50 employees?

Which of the following types of organizing the information systems function would you be most likely to find in a small company with 50 employees?

a. As departments within each functional area
b. As a separate, centralized department
c. Represented within each major division of the company
d. None of the above

Answer: D

Which of the following types of organizing the information systems function would you be most likely to find in a very large, multinational corporation?

Which of the following types of organizing the information systems function would you be most likely to find in a very large, multinational corporation?

a. As departments within each functional area
b. As a separate, centralized department
c. Represented within each major division of the company
d. None of the above

Answer: C

You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?

You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?

a. Extranet, to enable quick collaboration over the Internet , minimize the time spent communicating with the client, and minimize the amount of paperwork needed
b. CRM, to maintain easily accessible customer records to minimize the time spent looking for client data
c. KMS, for minimizing redundant work on similar clients
d. Marketing system, for improving sales levels

Answer: A

You have been hired by a non-profit agency to implement a system to handle their donations. Event fundraisers need to be able to quickly access a donor's information and history. The marketing department needs to be able to create customized mailing lists, in order to send different messages to different types of donors. What system(s) will best meet these needs?

You have been hired by a non-profit agency to implement a system to handle their donations. Event fundraisers need to be able to quickly access a donor's information and history. The marketing department needs to be able to create customized mailing lists, in order to send different messages to different types of donors. What system(s) will best meet these needs?

a. TPS
b. TPS with DSS capabilities
c. TPS with MIS capabilities
d. TPS with ESS capabilities

Answer: B

You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their client's constantly updating branding and style guides, which include multiple image files and text documents, to all of their branches. What system will best serve these needs?

You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their client's constantly updating branding and style guides, which include multiple image files and text documents, to all of their branches. What system will best serve these needs?

a. An intranet with KMS capabilities
b. An extranet with KMS capabilities
c. A TPS with KMS capabilities
d. A sales and marketing information system

Answer: B

You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?

You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?

a. CRM
b. Enterprise system
c. Extranet
d. Intranet

Answer: C

What is the most important benefit of an enterprise application?

What is the most important benefit of an enterprise application?

a. Enabling speed of communicating
b. Enabling business functions and departments to share information
c. Enabling a company to work collaboratively with customers and suppliers
d. Enabling cost-effective, e-business processes

Answer: B

The advantage of a having a centralized information services department, which operates as a separate department similar to other departments is:

The advantage of a having a centralized information services department, which operates as a separate department similar to other departments is:

a. that this is more likely to produce more compatible systems and more coherent long-term systems development plans.
b. that this lowers costs of technology purchases.
c. that systems are built that directly address that function's business needs.
d. that systems are built that can function independently and more efficiently.

Answer: A

A __________ is a senior manager who oversees the use of IT in the firm.

A __________ is a senior manager who oversees the use of IT in the firm.

a. CEO
b. CFO
c. CIO
d. CTO

Answer: C

The principal liaison between the information systems groups and the rest of the organization is a(n):

The principal liaison between the information systems groups and the rest of the organization is a(n):

a. programmer.
b. information systems manager.
c. systems analyst.
d. CTO.

Answer: C

The use of digital technology and the Internet to execute the major business processes in the enterprise is called:

The use of digital technology and the Internet to execute the major business processes in the enterprise is called:

a. e-commerce.
b. e-business.
c. enterprise applications.
d. MIS.

Answer: B

Buying or selling goods over the Internet is called:

Buying or selling goods over the Internet is called:

a. e-commerce.
b. e-business.
c. an intranet.
d. an extranet.

Answer: A

What type of information system is an intranet most easily adapted to:

What type of information system is an intranet most easily adapted to:

a. CRM.
b. MIS.
c. TPS.
d. KMS.

Answer: D

Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making?

Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making?

a. TPS
b. Extranets
c. KMS
d. CRM

Answer: C

Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?

Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?

a. ESS
b. TPS
c. MIS
d. DSS

Answer: C

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

a. ESS
b. TPS
c. MIS
d. DSS

Answer: B

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

a. ESS
b. TPS
c. MIS
d. DSS

Answer: D

Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?

Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?

a. ESS
b. TPS
c. MIS
d. DSS

Answer: A

__________ uses a set of integrated applications to address all aspects of the customer relationship.

__________ uses a set of integrated applications to address all aspects of the customer relationship.

a. CRM
b. MIS
c. CLE
d. CLU

Answer: A

__________ is the process that integrates supplier, manufacturer, distributor, and customer logistics processes.

__________ is the process that integrates supplier, manufacturer, distributor, and customer logistics processes.

a. Collaborative distribution
b. Supply-chain management
c. Reverse logistics
d. Enterprise planning

Answer: B