According to the chapter case discussing Nestlé's new information systems, what was the chief implementation challenge?
a. Incompatible legacy systems
b....
As per your reading of the chapter case discussing overseas outsourcing, the outsourcing support the United States receives from India will lead to:
As per your reading of the chapter case discussing overseas outsourcing, the outsourcing support the United States receives from India will lead to:
a....
The potentially least expensive "hidden" cost component of offshore software outsourcing is the cost of:
The potentially least expensive "hidden" cost component of offshore software outsourcing is the cost of:
a. selecting a vendor.
b. transferring work...
The potentially most expensive "hidden" cost component of offshore software outsourcing is the cost of:
The potentially most expensive "hidden" cost component of offshore software outsourcing is the cost of:
a. selecting a vendor.
b. transferring work...
For their software development methodology, software outsourcing companies in India typically use:
For their software development methodology, software outsourcing companies in India typically use:
a. the same development models as U.S. companies.
b....
One cost of offshore software outsourcing is knowledge transfer costs. This refers to:
One cost of offshore software outsourcing is knowledge transfer costs. This refers to:
a. the time it takes to transfer work to an outsourcer.
b....
Which types of systems are widely used by manufacturing and distribution firms to connect to suppliers on a global basis?
Which types of systems are widely used by manufacturing and distribution firms to connect to suppliers on a global basis?
a. TPS systems
b. EDI systems
c....
Some domestic firms are outsourcing systems development work or maintenance of existing systems to external vendors in another country, a process known as:
Some domestic firms are outsourcing systems development work or maintenance of existing systems to external vendors in another country, a process known...
VPNs:
VPNs:
a. use the public Internet for communications.
b. may not be able to support large numbers of remote users, due to the variable traffic on the...
A critical necessity for ensuring the integration of local systems into a global system is:
A critical necessity for ensuring the integration of local systems into a global system is:
a. adherence to data and technical standards.
b. use of...
In relation to global systems building, the Internet:
In relation to global systems building, the Internet:
a. allows the seamless flow of information through the enterprise.
b. affords local groups stable...
When developing a global system, bringing the opposition of local groups into the process of designing and implementing the solution without giving up control over the direction and nature of the change is called:
When developing a global system, bringing the opposition of local groups into the process of designing and implementing the solution without giving...
The ability of global systems to optimize the use of corporate funds over a much larger capital base means that:
The ability of global systems to optimize the use of corporate funds over a much larger capital base means that:
a. capital in a surplus region can...
Based on your reading of the chapter, why should companies avoid implanting an all-encompassing, new global system when moving towards global operations?
Based on your reading of the chapter, why should companies avoid implanting an all-encompassing, new global system when moving towards global operations?
a....
Which systems are worth sharing on a transnational basis, from a cost and feasibility point of view?
Which systems are worth sharing on a transnational basis, from a cost and feasibility point of view?
a. Only systems that support functions that are...
The way to identify core business processes is to conduct a(n):
The way to identify core business processes is to conduct a(n):
a. cost-benefit analysis.
b. work-flow analysis.
c. business process analysis.
d....
Logically related tasks to produce specific business results best defines:
Logically related tasks to produce specific business results best defines:
a. information systems.
b. business processes.
c. SOPs.
d. core competencies.
Answer:...
Two of the management challenges in developing global systems are listed in your text as:
Two of the management challenges in developing global systems are listed in your text as:
a. managing the privacy concerns of different countries...
Based on your reading of the chapter case discussing Avnet Inc., Avnet mitigates the technical challenges posed by mergers and acquisitions by:
Based on your reading of the chapter case discussing Avnet Inc., Avnet mitigates the technical challenges posed by mergers and acquisitions by:
a....
Effective networked systems must have:
Effective networked systems must have:
a. a powerful telecommunications backbone.
b. a culture of shared applications development.
c. a shared management...
The network systems structure is the most visible in _________ services.
The network systems structure is the most visible in _________ services.
a. production
b. financial services
c. marketing
d. software design
Answer:...
Transnational companies have tended to use a _________ systems configuration.
Transnational companies have tended to use a _________ systems configuration.
a. duplicated
b. centralized
c. networked
d. decentralized
Answer:...
Franchise companies have tended to use a _________ systems configuration, and seem now to be moving toward _______________ systems.
Franchise companies have tended to use a _________ systems configuration, and seem now to be moving toward _______________ systems.
a. duplicated;...
Multinational companies have tended to use a _________ systems configuration, and seem now to be switching to _______________ systems.
Multinational companies have tended to use a _________ systems configuration, and seem now to be switching to _______________ systems.
a. duplicated;...
Domestic exporters have tended to use a _________ systems configuration, and seem now to be moving toward _______________ systems.
Domestic exporters have tended to use a _________ systems configuration, and seem now to be moving toward _______________ systems.
a. duplicated;...
Networked systems are those in which:
Networked systems are those in which:
a. development occurs at the home base and operations are handed over to autonomous units in foreign locations.
b....
Duplicated systems are those in which:
Duplicated systems are those in which:
a. development occurs at the home base and operations are handed over to autonomous units in foreign...
Centralized systems are those in which:
Centralized systems are those in which:
a. development occurs at the home base and operations are handed over to autonomous units in foreign...
Centralized systems are those in which:
Centralized systems are those in which:
a. development occurs at the home base and operations are handed over to autonomous units in foreign...
Citicorp, Sony, and Ford are attempting to make a transition to this type of business organizational structure.
Citicorp, Sony, and Ford are attempting to make a transition to this type of business organizational structure.
a. Domestic exporter
b. Multinational
c....
In terms of global business strategy, the governance of these firms has been likened to a federal structure—strong central management core of decision making, but considerable dispersal of power and financial resources.
In terms of global business strategy, the governance of these firms has been likened to a federal structure—strong central management core of decision...
In terms of global business strategy, KFC falls into this category of firm.
In terms of global business strategy, KFC falls into this category of firm.
a. Domestic exporter
b. Multinational
c. Franchiser
d. Transnational
Answer:...
In terms of global business strategy and structure, a franchise company will use a policy of:
In terms of global business strategy and structure, a franchise company will use a policy of:
a. centralized production, accounting, marketing, human...
In terms of global business strategy, General Motors, DaimlerChrysler, and Intel fall into this category of firm.
In terms of global business strategy, General Motors, DaimlerChrysler, and Intel fall into this category of firm.
a. Domestic exporter
b. Multinational
c....
In terms of global business strategy and structure, a multinational company will use a policy of:
In terms of global business strategy and structure, a multinational company will use a policy of:
a. mixed sales and marketing, with centralized production,...
A company that controls finances in the home country and decentralizes production, sales, and marketing operations to other countries is using a ______ strategy.
A company that controls finances in the home country and decentralizes production, sales, and marketing operations to other countries is using a ______...
In terms of global business strategy, Caterpillar Corporation and other heavy capital equipment manufacturers fall into this category of firm.
In terms of global business strategy, Caterpillar Corporation and other heavy capital equipment manufacturers fall into this category of firm.
a....
In terms of global business strategy and structure, a domestic exporter will use a policy of:
In terms of global business strategy and structure, a domestic exporter will use a policy of:
a. some dispersed sales, with centralized production,...
Most large companies with overseas operations have inherited:
Most large companies with overseas operations have inherited:
a. recently built technology platforms for international systems.
b. batch-oriented...
German companies generally:
German companies generally:
a. do not recognize the profit until the project is completely finished and they have been paid.
b. recognize profits...
To avoid the cost and uncertainty of moving information across national boundaries, most multinational firms:
To avoid the cost and uncertainty of moving information across national boundaries, most multinational firms:
a. maintain a master database at their...
General challenges and obstacles to global business systems are typified by:
General challenges and obstacles to global business systems are typified by:
a. different technology standards, shortages of skilled consultants,...
Which of the following restricts the flow of personal information to countries that do not meet strict European information laws on personal information?
Which of the following restricts the flow of personal information to countries that do not meet strict European information laws on personal information?
a....
Making judgments and taking action on the basis of narrow or personal characteristics is referred to as:
Making judgments and taking action on the basis of narrow or personal characteristics is referred to as:
a. micromarketing.
b. macromarketing.
c....
Marketing to very small geographic and social units is called:
Marketing to very small geographic and social units is called:
a. targeted marketing.
b. macromarketing.
c. mom-and-pop marketing.
d. micromarketing.
Answer:...
Global coordination of all of the major business functions permits the location of business activity according to:
Global coordination of all of the major business functions permits the location of business activity according to:
a. social norms and values.
b....
General cultural factors driving global business are:
General cultural factors driving global business are:
a. global communication and transportation technologies, a global knowledge base, and global...
The major dimensions of international systems architecture include each of the following EXCEPT:
The major dimensions of international systems architecture include each of the following EXCEPT:
a. the global environment.
b. corporate global strategy.
c....
A force in the environment to which businesses must respond and that influences the direction of the business is called a business:
A force in the environment to which businesses must respond and that influences the direction of the business is called a business:
a. driver.
b....
Today, the combined annual value of imports and exports from all nations is approximately:
Today, the combined annual value of imports and exports from all nations is approximately:
a. $67 billion.
b. $27 billion.
c. $20 trillion.
d. $67...
Based on your reading of the chapter case discussing DHL, what led DHL to reconsider using a decentralized database system for local data?
Based on your reading of the chapter case discussing DHL, what led DHL to reconsider using a decentralized database system for local data?
a. Decentralization...
As per the chapter case study on Maine's Medicaid claim processing system, which of the following tools would have done the most to prevent the challenges presented by its new information system?
As per the chapter case study on Maine's Medicaid claim processing system, which of the following tools would have done the most to prevent the challenges...
The most widely used project management software today is:
The most widely used project management software today is:
a. Vertabase.
b. IBM Project Guide.
c. Microsoft Project.
d. Microsoft Excel.
Answer:...
In sociotechnical design:
In sociotechnical design:
a. separate sets of technical and social design solutions are developed and compared.
b. ergonomic features of a system...
Which of the following is not an organizational dimension of information systems?
Which of the following is not an organizational dimension of information systems?
a. Standards and performance monitoring
b. Government regulatory...
Which of the following tools may help identify risk areas associated with employee acceptance of a new information system?
Which of the following tools may help identify risk areas associated with employee acceptance of a new information system?
a. Formal planning and...
As discussed in the chapter case, which of the following difficulties proved the most challenging to Wallace, Welch, and Willingham in the implementation of its new CRM system?
As discussed in the chapter case, which of the following difficulties proved the most challenging to Wallace, Welch, and Willingham in the implementation...
According to the chapter case discussing mergers and acquisitions, what is the most predominant cause for the fact that 60 percent of M&As result in falling stock value for the acquiring company?
According to the chapter case discussing mergers and acquisitions, what is the most predominant cause for the fact that 60 percent of M&As result...
Which type of tool helps project managers identify bottlenecks in project development?
Which type of tool helps project managers identify bottlenecks in project development?
a. Internal integration tools
b. External integration tools
c....
To review a project's tasks and their interrelationships, you would use a:
To review a project's tasks and their interrelationships, you would use a:
a. PERT chart.
b. Gantt chart.
c. Either a or b.
d. Neither a nor b.
Answer:...
Which type of planning tool shows each task as a horizontal bar whose length is proportional to the time required to complete it?
Which type of planning tool shows each task as a horizontal bar whose length is proportional to the time required to complete it?
a. PERT chart
b....
An example of an external integration tool would be to:
An example of an external integration tool would be to:
a. define task dependencies.
b. include user representatives as active members of the project...
An example of an internal integration tool would be to:
An example of an internal integration tool would be to:
a. define task dependencies.
b. include user representatives as active members of the project...
Formal planning and control tools:
Formal planning and control tools:
a. enable a project to have sufficient technical support for project management and development.
b. enable a project...
External integration tools:
External integration tools:
a. enable a project to have sufficient technical support for project management and development.
b. enable a project...
Internal integration tools:
Internal integration tools:
a. enable a project to have sufficient technical support for project management and development.
b. enable a project...
Which of the following tools would you use to control risk factors in an information systems project?
Which of the following tools would you use to control risk factors in an information systems project?
a. Internal integration tools
b. External integration...
Which of the following types of projects is most likely to fail?
Which of the following types of projects is most likely to fail?
a. Integration of an third-party automated payment system
b. Replacement of middleware...
The communications gap between users and systems designers is created by their differences in:
The communications gap between users and systems designers is created by their differences in:
a. backgrounds.
b. interests.
c. priorities.
d. all...
An example of an implementation problem is:
An example of an implementation problem is:
a. poor user interface.
b. inadequate user training.
c. project running over budget.
d. changes in job...
According to your reading of the chapter, change management is a process that:
According to your reading of the chapter, change management is a process that:
a. should be addressed before a project is developed.
b. begins when...
The organizational activities working toward the adoption, management, and routinization of a new information system are called:
The organizational activities working toward the adoption, management, and routinization of a new information system are called:
a. production.
b....
Which of the following is not one of the activities of the systems analyst:
Which of the following is not one of the activities of the systems analyst:
a. acting as a change agent.
b. communication with users.
c. mediating...
Users prefer systems that:
Users prefer systems that:
a. are oriented to facilitating organizational tasks and solving business problems.
b. work with existing DBMS.
c. are...
The project risk will rise if the project team and the IS staff lack:
The project risk will rise if the project team and the IS staff lack:
a. legacy applications as a starting point.
b. good equipment.
c. the required...
The level of a project's risk is influenced primarily by:
The level of a project's risk is influenced primarily by:
a. project size, project structure, and the level of technical expertise.
b. project cost,...
Information systems projects are valued similarly to stock options in which model of financial evaluation?
Information systems projects are valued similarly to stock options in which model of financial evaluation?
a. IRR
b. Real options pricing model
c....
To best evaluate, from a financial standpoint, an IT investment whose benefits cannot be firmly established in advance, you would use:
To best evaluate, from a financial standpoint, an IT investment whose benefits cannot be firmly established in advance, you would use:
a. capital...
The interest rate that will equate the present value of a project's future cash flows to the initial cost of the project is the:
The interest rate that will equate the present value of a project's future cash flows to the initial cost of the project is the:
a. IRR.
b. ROI.
c....
The net present value:
The net present value:
a. is the amount of money an investment is worth in today's dollars, taking into account its cost, earnings, and the time value...
To determine the ROI of an investment, you must first calculate the:
To determine the ROI of an investment, you must first calculate the:
a. net present value.
b. present value.
c. average net benefit.
d. IRR.
Answer:...
The payback method of capital budgeting:
The payback method of capital budgeting:
a. is the amount of money an investment is worth, taking into account its cost, earnings, and the time value...
______ are all intangible benefits of information systems.
______ are all intangible benefits of information systems.
a. Improved asset utilization, increased organizational learning, and improved operations
b....
______ are all tangible benefits of information systems.
______ are all tangible benefits of information systems.
a. Improved asset utilization, increased organizational learning, and improved operations
b....
The principal capital budgeting models for evaluating information technology projects are the payback method, the accounting rate of return on investment (ROI), the net present value, and:
The principal capital budgeting models for evaluating information technology projects are the payback method, the accounting rate of return on investment...
The worth of systems from a financial perspective essentially revolves around the issue of:
The worth of systems from a financial perspective essentially revolves around the issue of:
a. CSFs.
b. adherence to information requirements.
c....
The criteria used for evaluation in a scoring model are usually determined by:
The criteria used for evaluation in a scoring model are usually determined by:
a. lengthy discussions among the decision-making group.
b. a CSF analysis.
c....
Which method is used to assign weights to various features of a system?
Which method is used to assign weights to various features of a system?
a. Information systems plan
b. Scoring model
c. Portfolio analysis
d. CSF
Answer:...
You have been hired by a pharmaceutical company to evaluate its inventory of systems and IT projects. Which types of projects would be best avoided?
You have been hired by a pharmaceutical company to evaluate its inventory of systems and IT projects. Which types of projects would be best avoided?
a....
Which method is used to develop risk profiles for a firm's information system projects and assets?
Which method is used to develop risk profiles for a firm's information system projects and assets?
a. Information systems plan
b. Scoring model
c....
A CSF approach to establishing an enterprise's information requirements is especially suitable for:
A CSF approach to establishing an enterprise's information requirements is especially suitable for:
a. distinguishing between individual and organizational...
The weakness of enterprise analysis is that:
The weakness of enterprise analysis is that:
a. it has a tendency to focus on automating existing processes rather than developing new business processes.
b....
The central method used in a portfolio analysis is to:
The central method used in a portfolio analysis is to:
a. inventory all of the organization's information systems projects and assets.
b. perform...
The central method used in a scoring model is to:
The central method used in a scoring model is to:
a. inventory all of the organization's information systems projects and assets.
b. perform a weighted...
The central method used in a strategic analysis is to:
The central method used in a strategic analysis is to:
a. inventory all of the organization's information systems projects and assets.
b. perform...
The central method used in an enterprise analysis is to:
The central method used in an enterprise analysis is to:
a. inventory all of the organization's information systems projects and assets.
b. perform...
Two principal methodologies for establishing the essential information requirements of the organization as a whole are:
Two principal methodologies for establishing the essential information requirements of the organization as a whole are:
a. enterprise analysis and...
A road map indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy, the implementation plan, and the budget is called a(n):
A road map indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy,...
The major variables in project management are:
The major variables in project management are:
a. scope, time, cost, and performance.
b. scope, time, cost, quality, and risk.
c. time, cost, quality,...
On average, private sector IT projects underestimated budget and delivery time of systems by:
On average, private sector IT projects underestimated budget and delivery time of systems by:
a. 30 percent
b. 40 percent
c. 50 percent
d. 60 percent
Answer:...
In the chapter case study on A.G. Edwards, improvements in its information systems projects were achieved:
In the chapter case study on A.G. Edwards, improvements in its information systems projects were achieved:
a. primarily through implementing a systems-wide...
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