As discussed in the chapter case, which of the following difficulties proved the most challenging to Wallace, Welch, and Willingham in the implementation of its new CRM system?
a. User-designer communications gap
b. Management support
c. Managing the change in business process
d. User acceptance
Answer: D
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ITA Chapter 14
- As per the chapter case study on Maine's Medicaid claim processing system, which of the following tools would have done the most to prevent the challenges presented by its new information system?
- The most widely used project management software today is:
- In sociotechnical design:
- Which of the following is not an organizational dimension of information systems?
- Which of the following tools may help identify risk areas associated with employee acceptance of a new information system?
- According to the chapter case discussing mergers and acquisitions, what is the most predominant cause for the fact that 60 percent of M&As result in falling stock value for the acquiring company?
- Which type of tool helps project managers identify bottlenecks in project development?
- To review a project's tasks and their interrelationships, you would use a:
- Which type of planning tool shows each task as a horizontal bar whose length is proportional to the time required to complete it?
- An example of an external integration tool would be to:
- An example of an internal integration tool would be to:
- Formal planning and control tools:
- External integration tools:
- Internal integration tools:
- Which of the following tools would you use to control risk factors in an information systems project?
- Which of the following types of projects is most likely to fail?
- The communications gap between users and systems designers is created by their differences in:
- An example of an implementation problem is:
- According to your reading of the chapter, change management is a process that:
- The organizational activities working toward the adoption, management, and routinization of a new information system are called:
- Which of the following is not one of the activities of the systems analyst:
- Users prefer systems that:
- The project risk will rise if the project team and the IS staff lack:
- The level of a project's risk is influenced primarily by:
If the answers is incorrect or not given, you can answer the above question in the comment box. If the answers is incorrect or not given, you can answer the above question in the comment box.