As per the chapter case study on Maine's Medicaid claim processing system, which of the following tools would have done the most to prevent the challenges presented by its new information system?

As per the chapter case study on Maine's Medicaid claim processing system, which of the following tools would have done the most to prevent the challenges presented by its new information system?



a. PERT and Gantt charts
b. External integration tools
c. Internal integration tools
d. Formal planning and control tools




Answer: B


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