According to the chapter case discussing Nestlé's new information systems, what was the chief implementation challenge?

According to the chapter case discussing Nestlé's new information systems, what was the chief implementation challenge?

a. Incompatible legacy systems
b. Resistance from managers
c. Resistance from rank-and-file employees
d. Lack of standard business processes

Answer: B

As per your reading of the chapter case discussing overseas outsourcing, the outsourcing support the United States receives from India will lead to:

As per your reading of the chapter case discussing overseas outsourcing, the outsourcing support the United States receives from India will lead to:

a. tremendous loss of jobs in the IT sector.
b. a severe IT labor shortage in the United States.
c. rise in systems cost.
d. reduction of spending on systems costs

Answer: D

The potentially least expensive "hidden" cost component of offshore software outsourcing is the cost of:

The potentially least expensive "hidden" cost component of offshore software outsourcing is the cost of:

a. selecting a vendor.
b. transferring work to the offshore outsourcer.
c. laying off domestic employees.
d. adjusting to cultural differences.

Answer: A

The potentially most expensive "hidden" cost component of offshore software outsourcing is the cost of:

The potentially most expensive "hidden" cost component of offshore software outsourcing is the cost of:

a. selecting a vendor.
b. transferring work to the offshore outsourcer.
c. laying off domestic employees.
d. adjusting to cultural differences

Answer: D

For their software development methodology, software outsourcing companies in India typically use:

For their software development methodology, software outsourcing companies in India typically use:

a. the same development models as U.S. companies.
b. the Unified Modeling Language.
c. the Capability Maturity Model.
d. rational Unified Process.

Answer: C

One cost of offshore software outsourcing is knowledge transfer costs. This refers to:

One cost of offshore software outsourcing is knowledge transfer costs. This refers to:

a. the time it takes to transfer work to an outsourcer.
b. the loss of knowledge that accompanies layoffs when jobs are lost to outsourcers as well as retention bonuses to keep staff working long enough to share their knowledge.
c. the time, documentation, travel costs, and other costs it takes to ensure the outsourcer understands your business and project requirements.
d. the time it takes to transfer core data for a system to an outsourcer

Answer: C