Which of the following types of organizing the information systems function would you be most likely to find in a small company with 50 employees?
a....
Which of the following types of organizing the information systems function would you be most likely to find in a very large, multinational corporation?
Which of the following types of organizing the information systems function would you be most likely to find in a very large, multinational corporation?
a....
You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?
You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services...
You have been hired by a non-profit agency to implement a system to handle their donations. Event fundraisers need to be able to quickly access a donor's information and history. The marketing department needs to be able to create customized mailing lists, in order to send different messages to different types of donors. What system(s) will best meet these needs?
You have been hired by a non-profit agency to implement a system to handle their donations. Event fundraisers need to be able to quickly access a donor's...
You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their client's constantly updating branding and style guides, which include multiple image files and text documents, to all of their branches. What system will best serve these needs?
You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate...
You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?
You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers...
What is the most important benefit of an enterprise application?
What is the most important benefit of an enterprise application?
a. Enabling speed of communicating
b. Enabling business functions and departments...
The advantage of a having a centralized information services department, which operates as a separate department similar to other departments is:
The advantage of a having a centralized information services department, which operates as a separate department similar to other departments is:
a....
A __________ is a senior manager who oversees the use of IT in the firm.
A __________ is a senior manager who oversees the use of IT in the firm.
a. CEO
b. CFO
c. CIO
d. CTO
Answer: ...
The principal liaison between the information systems groups and the rest of the organization is a(n):
The principal liaison between the information systems groups and the rest of the organization is a(n):
a. programmer.
b. information systems manager.
c....
The use of digital technology and the Internet to execute the major business processes in the enterprise is called:
The use of digital technology and the Internet to execute the major business processes in the enterprise is called:
a. e-commerce.
b. e-business.
c....
Buying or selling goods over the Internet is called:
Buying or selling goods over the Internet is called:
a. e-commerce.
b. e-business.
c. an intranet.
d. an extranet.
Answer: ...
What type of information system is an intranet most easily adapted to:
What type of information system is an intranet most easily adapted to:
a. CRM.
b. MIS.
c. TPS.
d. KMS.
Answer: ...
Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making?
Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management...
Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?
Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?
a. ESS
b. TPS
c. MIS
d. DSS
Answer:...
Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?
Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?
a. ESS
b. TPS
c. MIS
d. DSS
Answer:...
Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?
Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?
a. ESS
b. TPS
c....
Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?
Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?
a. ESS
b. TPS
c....
__________ uses a set of integrated applications to address all aspects of the customer relationship.
__________ uses a set of integrated applications to address all aspects of the customer relationship.
a. CRM
b. MIS
c. CLE
d. CLU
Answer:...
__________ is the process that integrates supplier, manufacturer, distributor, and customer logistics processes.
__________ is the process that integrates supplier, manufacturer, distributor, and customer logistics processes.
a. Collaborative distribution
b....
A(n) _______________________ collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.
A(n) _______________________ collects data from various key business processes and stores the data in a single, comprehensive data repository, usable...
These systems are designed to support organization-wide process coordination and integration.
These systems are designed to support organization-wide process coordination and integration.
a. Decision-support systems
b. Management information...
These systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content:
These systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business...
ESS are specifically designed to serve this level of the organization:
ESS are specifically designed to serve this level of the organization:
a. operational.
b. end-user.
c. middle management.
d. senior management.
Answer:...
Decision-support systems are often referred to as:
Decision-support systems are often referred to as:
a. business information systems.
b. business intelligence systems.
c. business analysis systems.
d....
Concur Expense Service software, described in the Interactive Session: Management as software that automates the travel and entertainment expense-reporting process, would be classified as a(n):
Concur Expense Service software, described in the Interactive Session: Management as software that automates the travel and entertainment expense-reporting...
Many hospitals are described in the BioSense case study as being reluctant to implement BioSense. The organizational challenges that dissuade some hospitals from using the BioSense program include:
Many hospitals are described in the BioSense case study as being reluctant to implement BioSense. The organizational challenges that dissuade some hospitals...
BioSense, the application developed by the CDC to report on disease trends, would be best classified as a(n):
BioSense, the application developed by the CDC to report on disease trends, would be best classified as a(n):
a. management information system.
b....
Executive support systems are information systems that support the:
Executive support systems are information systems that support the:
a. long-range planning activities of senior management.
b. knowledge and data...
These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance:
These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance:
a. management...
Decisions that are unique, rapidly changing, and not easily specified in advance are best suited to this type of system:
Decisions that are unique, rapidly changing, and not easily specified in advance are best suited to this type of system:
a. management.
b. transaction...
These systems are typically a major source of data for other systems:
These systems are typically a major source of data for other systems:
a. transaction processing systems.
b. management information systems.
c. executive...
As discussed in the chapter case on Tupperware, what major change precipitated Tupperware's need to implement a new information systems strategy?
As discussed in the chapter case on Tupperware, what major change precipitated Tupperware's need to implement a new information systems strategy?
a....
To monitor the status of internal operations and the firm's relations with the external environment, managers need _________ systems.
To monitor the status of internal operations and the firm's relations with the external environment, managers need _________ systems.
a. decision-support
b....
The term "management information systems" designates a specific category of information systems serving:
The term "management information systems" designates a specific category of information systems serving:
a. integrated data processing throughout...
A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of:
A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions...
The total elapsed time, from the beginning of a business process to the end of the process, is called:
The total elapsed time, from the beginning of a business process to the end of the process, is called:
a. completion time.
b. requisition-to-pay.
c....
A finance and accounting information system aids operational management with:
A finance and accounting information system aids operational management with:
a. establishing long term investment goals.
b. profit planning.
c....
Compensation analysis is an example of:
Compensation analysis is an example of:
a. finance and accounting information systems.
b. enterprise application information systems.
c. human resources...
Budgeting is typically a feature of an information system serving:
Budgeting is typically a feature of an information system serving:
a. operational management.
b. sales and marketing.
c. senior management.
d. middle...
Senior management uses finance and accounting information systems to:
Senior management uses finance and accounting information systems to:
a. plan long-term profits.
b. decide where to locate new facilities.
c. forecast...
Equipment scheduling and facilities maintenance are functions of:
Equipment scheduling and facilities maintenance are functions of:
a. finance and accounting systems.
b. human resources systems.
c. manufacturing...
A sales and marketing information system aids middle management employees in:
A sales and marketing information system aids middle management employees in:
a. tracking sales.
b. planning new products and services.
c. analyzing...
A sales and marketing information system aids operational management in:
A sales and marketing information system aids operational management in:
a. tracking sales.
b. planning new products and services.
c. analyzing sales...
Pricing analysis is an example of:
Pricing analysis is an example of:
a. a sales and marketing information system serving senior management.
b. a sales and marketing information system...
Market research is an activity associated with the:
Market research is an activity associated with the:
a. finance and accounting function.
b. human resources function.
c. manufacturing and production...
Promoting the organization's products or services is a responsibility of the:
Promoting the organization's products or services is a responsibility of the:
a. finance and accounting function.
b. human resources function.
c....
Which of the following is a cross-functional business process?
Which of the following is a cross-functional business process?
a. Hiring an employee
b. Identifying a customer
c. Fulfilling a customer order
d. Creating...
How would you best categorize the types of systems Kia implemented in their defect early warning system?
How would you best categorize the types of systems Kia implemented in their defect early warning system?
a. A TPS to store basic data about vehicles,...
Kia's difficulties in getting a complete picture of defects in their cars illustrates:
Kia's difficulties in getting a complete picture of defects in their cars illustrates:
a. the difficulties in creating accurate tracking systems.
b....
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