A managerial element in the UPS tracking system described in the chapter is:
a. taking inventory.
b. providing package status reports to customers.
c....
An organizational element in the UPS tracking system described in the chapter is:
An organizational element in the UPS tracking system described in the chapter is:
a. the specification of procedures for identifying packages with...
Which main business function is responsible for maintaining employee records?
Which main business function is responsible for maintaining employee records?
a. Sales and marketing
b. Human resources
c. Finance and accounting
d....
Engineers, scientists, or architects, who design new products or services for a firm, belong to which level of a business hierarchy?
Engineers, scientists, or architects, who design new products or services for a firm, belong to which level of a business hierarchy?
a. Middle management
b....
The three principle levels within a business organization hierarchy are:
The three principle levels within a business organization hierarchy are:
a. senior management, operational management, and service workers.
b. senior...
Which field of study focuses on both a behavioral and technical understanding of information systems?
Which field of study focuses on both a behavioral and technical understanding of information systems?
a. Sociology
b. Operations research
c. Economics
d....
Which of the following would not be used as an input for an information system?
Which of the following would not be used as an input for an information system?
a. Digital dashboard
b. Handheld computer
c. Bar-code scanner
d. Cell...
A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which business objective?
A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which...
Overproduction or underproduction of goods and services, misallocation of resources, and poor response times are the results of a firm's having:
Overproduction or underproduction of goods and services, misallocation of resources, and poor response times are the results of a firm's having:
a....
Key corporate assets are:
Key corporate assets are:
a. intellectual property, core competencies, and financial and human assets.
b. production technologies and business processes...
The costs for firms operating on a global scale have been drastically reduced by:The costs for firms operating on a global scale have been drastically reduced by:
The costs for firms operating on a global scale have been drastically reduced by:
a. networking technology.
b. investments in organizational complementary...
Psychologists study information systems with an eye to understanding:
Psychologists study information systems with an eye to understanding:
a. how systems affect individuals, groups, and organizations.
b. how human decision...
Sociologists study information systems with an eye to understanding:
Sociologists study information systems with an eye to understanding:
a. how systems affect individuals, groups, and organizations.
b. how human decision...
The discipline that focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control is:
The discipline that focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control is:
a....
Disciplines that contribute to the technical approach to information systems are:
Disciplines that contribute to the technical approach to information systems are:
a. computer science, engineering, and networking.
b. operations...
An example of a social complementary asset is:
An example of a social complementary asset is:
a. technology and service firms in adjacent markets.
b training programs.
c. distributed decision-making...
An example of an organizational complementary asset is:
An example of an organizational complementary asset is:
a. using the appropriate business model.
b. as collaborative work environment.
c. laws and...
Apple Computer dominates the online legal music sales industry primarily because of a failure of recording label companies to:
Apple Computer dominates the online legal music sales industry primarily because of a failure of recording label companies to:
a. invest in technology.
b....
A corporation that funds a political action committee, which in turn promotes and funds a political candidate who agrees with the values of that corporation, could be seen as investing in which main category of complementary assets?
A corporation that funds a political action committee, which in turn promotes and funds a political candidate who agrees with the values of that corporation,...
From a business perspective, raw data is transformed systematically during various stages, transforming it into valuable information, in a process called:
From a business perspective, raw data is transformed systematically during various stages, transforming it into valuable information, in a process called:
a....
Which of the following are environmental actors that interact with an organization and its information systems?
Which of the following are environmental actors that interact with an organization and its information systems?
a. Customers
b. Suppliers
c. Regulatory...
In a business hierarchy, the level that is responsible for monitoring the daily activities of the business is:
In a business hierarchy, the level that is responsible for monitoring the daily activities of the business is:
a. middle management.
b. service workers.
c....
Toyota Motor Europe's vehicle orders management system allows it to improve efficiency by basing vehicle production on:
Toyota Motor Europe's vehicle orders management system allows it to improve efficiency by basing vehicle production on:
a. superior forecasts of...
The fact that online advertising revenues are growing at 30% a year, while offline traditional advertising is growing at about 5% a year, suggests that:
The fact that online advertising revenues are growing at 30% a year, while offline traditional advertising is growing at about 5% a year, suggests that:
a....
Based on the examples in the chapter, if you were asked to formulate a plan for a regional drive-in restaurant chain's efforts to use information technology to attract customers, what would be the best use of information technology from the list below:
Based on the examples in the chapter, if you were asked to formulate a plan for a regional drive-in restaurant chain's efforts to use information technology...
Maintaining the organization's financial records is a business function of:
Maintaining the organization's financial records is a business function of:
a. accounting.
b. finance.
c. sales.
d. marketing.
Answer:...
An example of a business using information systems for customer and supplier intimacy is:
An example of a business using information systems for customer and supplier intimacy is:
a. Wal-Mart's RetailLink system.
b. the Mandarin Oriental...
An example of a business using information systems to attain operational excellence is:
An example of a business using information systems to attain operational excellence is:
a. Wal-Mart's RetailLink system.
b. the Mandarin Oriental...
An example of a business using information systems to create new products and services is:
An example of a business using information systems to create new products and services is:
a. Wal-Mart's RetailLink system.
b. the Mandarin Oriental...
Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's:
Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and...
The hardware and software used to transfer data in an organization is called:
The hardware and software used to transfer data in an organization is called:
a. data management technology.
b. networking and data management technology.
c....
Data management technology consists of:
Data management technology consists of:
a. the physical hardware and media used by an organization for storing data.
b. the detailed, preprogrammed...
Business processes:
Business processes:
a. include informal work practices.
b. are used primarily for sales and accounting functions.
c. are governed by information technology.
d....
The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its:
The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its:
a. culture.
b....
A hierarchy:
A hierarchy:
a. is based on a clear-cut division of labor.
b. is composed primarily of experts trained for different functions.
c. is a pyramid structure...
In a hierarchical organization, the upper levels consist of:
In a hierarchical organization, the upper levels consist of:
a. managerial and professional employees.
b. managerial, professional, and technical...
The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called:
The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by...
An example of raw data from a national chain of automobile stores would be:
An example of raw data from a national chain of automobile stores would be:
a. an average of 13 Toyotas are sold daily in Kentucky.
b. 30 percent...
Converting raw data into a more meaningful form is called:
Converting raw data into a more meaningful form is called:
a. capturing.
b. processing.
c. organizing.
d. feedback.
Answer: ...
Output:
Output:
a. is feedback that has been processed to create meaningful information.
b. is information that is returned to appropriate members of the...
The average number of tickets sold daily online is an example of:
The average number of tickets sold daily online is an example of:
a. input.
b. raw data.
c. meaningful information.
d. output.
Answer:...
Order data for baseball tickets and bar code data are examples of:
Order data for baseball tickets and bar code data are examples of:
a. raw input.
b. raw output.
c. customer and product data.
d. sales information.
Answer:...
The three activities in an information system that produce the information organizations use to control operations are:
The three activities in an information system that produce the information organizations use to control operations are:
a. information retrieval,...
An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support:
An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information...
The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of:
The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of:
a. improved...
Verizon's implementation of a Web-based digital dashboard to provide managers with real-time information such as customer complaints is an example of:
Verizon's implementation of a Web-based digital dashboard to provide managers with real-time information such as customer complaints is an example of:
a....
Which of the following choices may lead to competitive advantage (1) new products, services, and business models; (2) charging less for superior products; (3) responding to customers in real time?
Which of the following choices may lead to competitive advantage (1) new products, services, and business models; (2) charging less for superior products;...
The use of information systems because of necessity is:
The use of information systems because of necessity is:
a. survival.
b. improved business practices.
c. competitive advantage.
d. improved flexibility.
Answer:...
Dell Computer's use of information systems to improve efficiency and implement "mass customization" techniques to maintain consistent profitability and an industry lead illustrates which business objective?
Dell Computer's use of information systems to improve efficiency and implement "mass customization" techniques to maintain consistent profitability...
The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and:
The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival;...
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